German Customer Service
Job Location
Piraeus
Type of Job
Site Type
About the job
Our client connects customers with the world’s top brands for more than 30 years
With a team of 10.000+ employees from 109+ nationalities, they provide Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.
We are currently recruiting Danish speaking positions for Leading Banking Company
Applications deadline 30/06/2022
Training begins 07/07/2022 (3 Weeks paid)
Take a step forward and enhance your career by working with us for the most well-known brands in the world.
Available positions on site in Piraeus
Recruitscape Job Code: 90707913212
What you will do
Agent Profile
Frontline agents will be answering inbound chat/email/calls from retail customers, who have general enquiries related to the client’s product.
Requirements
Fluency in German-Language skills: C2
Very good communication skills in English - English skills: B2
Technical Level: Very Good
Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
Good knowledge of operating systems & computer applications
Computer and mobile devices knowledge/tech savviness
Be resourceful, able to multitask
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
Ability to adapt and flex style according to customer personality, culture, and profile
Experience in Customer Service preferred but not mandatory
Ability to resolve customer concerns and create a seamless customer experience while protecting customer’s data.
Soft Skills, advanced Active Listening and Engagement
Confident, adaptable and Empathetic
Pleasant and positive attitude
Ideally, experience in banking customer service but not mandatory
Benefits
Company: Leading Bannikg Company
Gross Salary: 1100€
Monthly Performance Bonus up to: up to 250€
Schedule : Monday-Sunday 08:00-00:00 (Shift Based)
Training : 3 Weeks (paid)
Location : Piraeus
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits & discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age