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English language customer support roles

Job Location

Athens, Greece

Type of Job

Full Time

Site Type

Off Site / on Site

About the job

Join an ever growing team of customer support professionals serving one of the world's best mobile device manufacturers. The role is based in Greece and is a "Work from Home" job. Full training is provided and there are opportunities for promotion within the organisation. Frontline agents will be answering inbound calls from retail customers, who have either Sales, Aftersales, Set Up queries or Technical issues related to the clients merchandise.

What you will do

  • Communicate with customers via phone, chat & e-mail

  • Troubleshoot technical issues using your problem-solving skills

  • Track and follow cases to ensure they closed in an efficient and timely manner

  • Maintain high customer satisfaction, representing a major brand

  • Provide and maintain strong, professional relationships with all partners and show empathy at all times

  • Work towards reaching targets as set out by client statement of work as well as internal targets

  • Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication

  • Log the cases on internal systems, while getting up to date with client’s products & services


  • Fluency in English (C1 or C2 level)

  • Very good communication skills in English

  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills

  • Good knowledge of operating systems & computer applications

  • Computer and mobile devices knowledge/tech savviness

  • Be resourceful, able to multitask

  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment

  • Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision

  • Ability to adapt and flex style according to customer personality, culture, and profile

  • Help-desk or system admin experience will be considered as an advantage


  • Competitive monthly salary + 2 extra salaries per year

  • Private Health Insurance

  • Numerous benefits and discounts

  • Full training by certified instructors

  • Professional growth & development opportunities

  • Special events as well as community & social responsibility initiatives

  • Free online Greek language courses

  • State of the art premises, providing a great working environment with relaxing break areas

  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

About us

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Athens, Greece

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