English language customer support roles
Job Location
Athens, Greece
Type of Job
Full Time
Site Type
Off Site / on Site
About the job
Join an ever growing team of customer support professionals serving one of the world's best mobile device manufacturers. The role is based in Greece and is a "Work from Home" job. Full training is provided and there are opportunities for promotion within the organisation. Frontline agents will be answering inbound calls from retail customers, who have either Sales, Aftersales, Set Up queries or Technical issues related to the clients merchandise.
What you will do
Communicate with customers via phone, chat & e-mail
Troubleshoot technical issues using your problem-solving skills
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal targets
Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication
Log the cases on internal systems, while getting up to date with client’s products & services
Requirements
Fluency in English (C1 or C2 level)
Very good communication skills in English
Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
Good knowledge of operating systems & computer applications
Computer and mobile devices knowledge/tech savviness
Be resourceful, able to multitask
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
Ability to adapt and flex style according to customer personality, culture, and profile
Help-desk or system admin experience will be considered as an advantage
Benefits
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age